How Qatar Airways defies the odds in Kathmandu

is a difficult airport to operate in. It’s a small, busy city with strained infrastructure. Despite these limitations, 

 Kathmandu ground operation so unique? I believe it comes down to three things:Vision: The Kathmandu team understands the vision of their CEO and what it takes to give excellent service. They go above and beyond to ensure passengers have a great experience from check-in to aircraft departure.  is credited with setting the standard for customer service in the

industry. He is known for his hands-on approach to management, and all the staff I have spoken to over the last ten years on different routes all highlight how he proactively interacts with the staff. Kathmandu’s 

 leadership style. They fiercely protect their brand and always look for ways to improve the is essential for creating a high-achieving organization. When employees understand what their is essential for creating a high-achieving organization. When employees understand what their

  swap the Kathmandu staff with the Geneva Airport staff for two months and evaluate the difference. I believe that the Kathmandu staff would excel in Geneva, and the Geneva staff would learn a lot from the Kathmandu staff. This would be a win-win for both teams and help   improve its customer service. Most importantly this would mean I get outstanding ground service at my most frequent